No AV Update: Download Error - Merged

[fax]

Originally Posted by Seejayuu

Chatted with Customer Services who just said 'We are Customer Services not Tech. Know there is a problem with downloading hope it is fixed soon'.

Link to ZA technical support in my signature.

Thanks,
Fax

[bunnyfugger]

Hi,

Same again here but slightly different error to yesterday. Now reaches 17% (yesterday reached 40%) then errors.

On access errors listed in log (as mentioned on forum yesterday).

Bunny

[garywa]

Are the update servers having problems again? My laptop with ver 9.1 ZASS has not gotten any updates since yesterday - Error: Download Error.

My desktop with ver 8.0 ZASS is getting updates just fine, no problems.

[jclarkw]

Is there a central place to find version numbers of the latest DAT files (both AV and Spyware) to check against those shown in ZASS/Overview/Product Information?

The link I had for this information no longer works, and a quick search of the forum yields no conclusive results. I apologize if I missed it, as I know you're busy -- jclarkw

(In case it matters, I'm still running ZASS 8.0.400.020, and I -- like everyone else apparently -- am having trouble getting AV updates for a few days.)

[fax]

Originally Posted by jclarkw

Is there a central place to find version numbers of the latest DAT files ?

Not really since they change on average every 30 minutes. You can look to the sticky threat above titled "*** Daily AV/AS Signature Updates (11/03/09) for XP/Vista/Win7 "

Cheers,
Fax

[garywa]

I don't think the answer you got is quite true. My desktop PC which is still running ver 8.0 ZASS just got an auto AV/AS update. I mean within the last 2 minutes.

ZoneAlarm Security Suite version:8.0.400.020
TrueVector version:8.0.400.020
Driver version:8.0.400.020
Anti-virus engine version:6.0.2.678
Anti-virus signature DAT file version:996378806
Anti-spyware engine version:5.0.209.0
Anti-spyware signature DAT file version:01.200911.6825
AntiSpam version:6.0.0.1429

My laptop which is running ZASS 9.1 has not gotten any updates since 10:30PM EST last night.

[jclarkw]

Originally Posted by fax

Not really since they change on average every 30 minutes. You can look to the sticky threat above titled "*** Daily AV/AS Signature Updates (11/03/09) for XP/Vista/Win7 "

Cheers,
Fax

Thanks, Fax, big help!
For a given program version, do the DAT version numbers increase monotonically?
-jclarkw

[Forum-Moderator]

Hello,

Some ZoneAlarm 9 users may be experiencing intermittent antivirus signature update issues. We are working around the clock to correct this issue and apologize for any inconvenience.

Please be assured that your ZoneAlarm security protections are still active. While signature updates deliver one kind of protection against any new viruses found in the wild, all ZoneAlarm products with antivirus also provide additional protection against new viruses:

• OSFirewall identifies malicious behavior to stop viruses from doing any harm
• Heuristic virus detection identifies viruses even if they are unknown, not on a signature list
• Advanced Download Protection prevents accidental installation of viruses
• Browser Security blocks dangerous web sites that distribute viruses
• Existing extensive signature database protects against known viruses
• Anti-spam blocks dangerous emails with dangerous links and attachments with viruses (not in ZoneAlarm Antivirus)
• Browser Virtualization blocks invisible "drive-by" downloads of viruses (only in ZoneAlarm Extreme Security)

As soon as this issue is resolved, antivirus updates will automatically reactivate for all users with current licenses.



Best regards,
ZoneAlarm Team

[bluesql]

well I`v just updated mine 5 minutes ago (after two long days)

Windows 7 home premium 64bit

ZoneAlarm Extreme Security version:9.0.114.000
TrueVector version:9.0.114.000
Driver version:9.0.114.000
Anti-virus engine version:8.0.1.33
Anti-virus signature DAT file version:996388416
AntiSpam version:6.0.0.2385
ZoneAlarm ForceField 1.5.36.15
ZoneAlarm ForceField Spyware Scanner 1.5.36.15
ZoneAlarm ForceField Anti-Phishing Database 1.2.104.0
ZoneAlarm ForceField Spyware Sites Database 03.895

[drfazz]

Zone Alarm Security Suite version 9.0.083.000
TrueVector security engine version 9.0.083.000
Driver version 9.0.083.000
Anti-virus/anti-spyware engine version 8.0.1.33 DAT file version 996434464
AntiSpam version 6.0.0.2083

Since I installed the latest version of ZASS I've noticed that it only seems to update the anti-virus signatures, i.e. no anti-spyware signatures are being updated. In addition, ZASS only seems to scan for anti-virus, it doesn't look for any anti-spyware. Is anyone else experiencing this, or am I missing something?

Regards