ZAISS Breaks System Restore

[dgen]

I am using ZAISS ver 8, Windows XP SP3, Dell Precision M4400 Laptop. System Restore does not work when ZAISS is installed. I have verified that System Restore works fine when Zone Alarm is completely removed. Is this a known issue? Can someone tell me how to fix this problem?

[Sky Soldiers]

You could try System Restore in Safe Mode.Note that you cannot create restore points in safe mode, only load them. So when you want to run System Restore in safe mode, I would suggest to create an undo restore point in regular mode in case you want to revert back.System Restore does not create an Undo in Safe Mode.So make sure to create one before going into Safe Mode.

Have no other suggestions to offer.

Have a nice Day

XP SP3
ZoneAlarm Security Suite version:9.1.008.000
TrueVector version:9.1.008.000
Driver version:9.1.008.000
Anti-virus engine version:8.0.2.42
Anti-virus signature DAT file version:996307040
AntiSpam version:6.0.0.2383

[dgen]

System Restore did not work in Safe Mode either.

[Sky Soldiers]

How to start the System Restore tool by using the safe mode option with the Command prompt in Windows XP at this link :

http://support.microsoft.com/kb/304449

If this doesn't work I'm out of suggestions.Sorry

Have a nice Day

[dgen]

I can get System Restore to go through the whole process (whether in standard mode or safe mode) but it completes too fast and then says it was unable to restore. But when ZA is not installed it works fine.

Thanks for your comments. Apparently this is not a wide-spread problem!?

[Sky Soldiers]

One last suggestion.You could have a corrupt System Restore.Turn off System Restore.Then turn back on and let it create a few Restore Points and then try it again.

Have a nice Day

[dgen]

I did all that (turn off and back on and reinstall...) with no improvement but as I stated earlier, when I completely removed ZA, System Restore worked perfectly. I just found out yesterday that ZA was also the reason Software Manager (which updates the Dell Drivers/Software) was not working. When I shut down ZA, it also works perfectly. I like ZA but I'm ready to look elsewhere for my Security Suite software.

[fax]

I have no problem here with System Restore... have you tried the latest version? (i.e. ZA 9.1.008.000). www.zonealarm.com/zasuitedownload/

Cheers,
Fax

[dgen]

I just got the message today that version 9 is available for download so I started the download then went to the forum to enter this reply and...* Bleep * I moved to version 8 to get rid of the problems I was having with the previous version (on a different computer by the way...). Sigh....

[fax]

Originally Posted by dgen

there's a message about a major bug in version 9.

There is no major bug in version 9.
Please do not post false information.

Thanks,
Fax