http://forums.zonealarm.com/ General en Wed, 08 Sep 2010 23:25:52 GMT vBulletin 60 http://forums.zonealarm.com/images/misc/rss.jpg http://forums.zonealarm.com/ http://forums.zonealarm.com/showthread.php?t=75253&goto=newpost Wed, 08 Sep 2010 08:51:12 GMT Since I installed the Hosts File from *http://www.mvps.org/winhelp2002/hosts.htm* (http://www.mvps.org/winhelp2002/hosts.htm) I cannot access... Since I installed the Hosts File from
http://www.mvps.org/winhelp2002/hosts.htm I cannot access various pages on the ZoneAlarm website.

Examples are Support Centre Knowledge Base, New ZoneAlarm Support Centre pages at

http://www.zonealarm.com/security/en-us/support/technical-support-zonealarm-pc-security-free-firewall.htm

and

I cannot find or run the ZoneAlarm uninstall program (XP/2000)

The message I get is "Internet Explorer cannot display the webpage"

I installed the Hosts File for extra security, so it's ironic that it's blocking pages on a security website.

Any suggestions?

thanks

qb
]]> qwertybollocks http://forums.zonealarm.com/showthread.php?t=75253 http://forums.zonealarm.com/showthread.php?t=75248&goto=newpost Mon, 06 Sep 2010 10:45:21 GMT Win XP SP3. Paid version of ZA with latest updates. Trying to restart a remote computer which has ZA running. When I use the command line restart... Win XP SP3. Paid version of ZA with latest updates.
Trying to restart a remote computer which has ZA running. When I use the command line restart (shutdown -r -t 01), I get some error message from ZA about Vector. Could ZA be preventing a restart? It shuts down fine. Are there any settings in ZA I need to change to permit a remote restart?
Thanks.

Jack ]]> jclarke http://forums.zonealarm.com/showthread.php?t=75248 http://forums.zonealarm.com/showthread.php?t=75244&goto=newpost Sat, 04 Sep 2010 23:45:03 GMT Every time I run a full scan on my Hp dv7 1175 (dual processor 4 gigs of ram) I end up aborting it after 4 to 8 hours. It always indicates that it... Every time I run a full scan on my Hp dv7 1175 (dual processor 4 gigs of ram) I end up aborting it after 4 to 8 hours. It always indicates that it is 58% done and always is working in the Windows/temp folder on files with the name PR*****.tmp. The * indicates hex values 0 thru f.

There are over 60 thousand of these files taking up over 30 gigabytes.

Does anyone know what is creating these files and is it safe to delete them?

Thanks for any help that you can provide.

George ]]> coolgeorge http://forums.zonealarm.com/showthread.php?t=75244 http://forums.zonealarm.com/showthread.php?t=75235&goto=newpost Sat, 04 Sep 2010 01:01:46 GMT For a while now, when I am on the internet for awhile, suddenly my computer powers off, not to a blue screen of death, but a black powered off... For a while now, when I am on the internet for awhile, suddenly my computer powers off, not to a blue screen of death, but a black powered off screen.

After waiting a few minutes, I am able to turn it back on, of course I have lost my homepage and have to reset it, but it's a hassle I guess I can live with.

It happened to me twice tonight (Fri), and I went thru the repower on, but I have my ZA antivirus scan for Fri at 8pm, and wouldn't you know it, I haven't had any shutdown problems while ZA has been scanning.....so I got to thinking, maybe there is some setting in my ZA (I have Internet Security) that conflicts with my sites and as a result the default is to shut down my computer. While the scan is going, I am having no problems, but when the scan is done, all bets are off.

Sites that I go to when this happens usually is Yahoo sports, or any message board like this one.

My computer info

Using Windows XP 2nd edition service pack 3
Intenet Explorer 8
Intel Pentium 4 CPU
3.20 GHz 3.21 GHz
992 MB of RAM

My computer is about 5 years old. Any help or suggestions? ]]> tbrick http://forums.zonealarm.com/showthread.php?t=75235 http://forums.zonealarm.com/showthread.php?t=75229&goto=newpost Fri, 03 Sep 2010 18:31:49 GMT I have been using ZoneAlarm for a 5-7 years now. But I find that ZA Internet Suite is *so slooow* and it is really frustrating. --problem 1 -- ... I have been using ZoneAlarm for a 5-7 years now. But I find that ZA Internet Suite is so slooow and it is really frustrating.

--problem 1 --
ZA used to be pretty fast. But now it is very slow. There are flaws in the way it ZA works, for instance as soon as you turn on the PC and and you want to connect to the internet. You cannot access the internet at all, UNTIL ZA has downloaded its update. Why can't it let users access the internet in the mean timeand also download an update in the background?

Sometimes, if there are problems it can take 4-5 minutes to get an update. The ZA servers may be in the US, but I am in the UK.

--- problem 2 --
Also, I don't know what ZA is doing on my PC. If you install a clean copy of Windows XP, it is fast, you install ZoneAlarm and the whole machine is running like a dog.

~~snip~~

vsmon.exe is using 25,724k of memory and has had 1,665,414 page faults. All these things slow down a PC.....

~~snip~~ ]]> rajeshk http://forums.zonealarm.com/showthread.php?t=75229 http://forums.zonealarm.com/showthread.php?t=75213&goto=newpost Thu, 02 Sep 2010 14:34:05 GMT received a message that an update was available for ZA Ext ( my version was 8.0.298.000). Duly downloaded it, but it sat in my download folder as a... received a message that an update was available for ZA Ext
( my version was 8.0.298.000). Duly downloaded it, but it sat in my download folder as a File , instead of .exe.Unable to run it.Ive had the same problem with downloads from non ZA sites. What was I doing wrong?
Have now managed to download the update( from a link on this forum) by closing ZA. Its now installed and all seems well.
But in case it happens again, I would appreciate some advice
Running Windows Vista
and Firefox 3.6.8

Keith M :confused: ]]> Keith M http://forums.zonealarm.com/showthread.php?t=75213 http://forums.zonealarm.com/showthread.php?t=75204&goto=newpost Wed, 01 Sep 2010 23:08:20 GMT I have a paid version of spyware doctor and they just had a new version. It told me zone alarm was conflicting and remove it which I didnt. I just... I have a paid version of spyware doctor and they just had a new version. It told me zone alarm was conflicting and remove it which I didnt. I just wanted spyware doctor not their antivirus. Then zone alarm kept telling me one of the program files was a virus and put it in quarantine. I put it in the exceptions but zone alarm just keeps doing that. Then my computer screen went blue so I uninstalled spyware doctor. Is there a way I can use zone alarm and spyware doctor. I dont use spyware doctor in real time just in case I have a trojan. Or what other program would you recommend?

I am a bit upset since I paid for spyware doctor. I have written to them also. Just would like to know what you think I should do? Thanks

Anita ]]> atinalee http://forums.zonealarm.com/showthread.php?t=75204 http://forums.zonealarm.com/showthread.php?t=75195&goto=newpost Wed, 01 Sep 2010 08:44:35 GMT I have been having problems with my new desktop computer since May 2010. I would get the BSOD caused by with an error 7F. Finally *fixed* it by doing... I have been having problems with my new desktop computer since May 2010. I would get the BSOD caused by with an error 7F. Finally fixed it by doing the following:-:D

"Click Start, and then click Control Panel.[*]Under Network and Internet, click View network status and tasks.[*]Click Change adapter settings.[*]Right-click Local Area Connection, and then click Properties.[*]In the This connection uses the following items list, double-click Internet Protocol Version 4 (TCP/IPv4), click Advanced, and then click the WINS tab.[*]Click Disable NetBIOS over TCP/IP, and then click OK three times"

I was getting a BSOD on a regular basis (every hour or so) and originally did not stop it untill I completey uninstalled Zonealarm.

I have Windows 7 64 bit, Zonealarm Extreme 9.3.014.000 ]]> Docker http://forums.zonealarm.com/showthread.php?t=75195 http://forums.zonealarm.com/showthread.php?t=75188&goto=newpost Tue, 31 Aug 2010 16:53:33 GMT Windows XP Pro SP3 up-to-date ADSL internet connection ZoneAlarm Pro version:9.3.014.000 TrueVector version:9.3.014.000 Driver... Windows XP Pro SP3 up-to-date
ADSL internet connection
ZoneAlarm Pro version:9.3.014.000
TrueVector version:9.3.014.000
Driver version:9.1.522.000

Microsoft Update and some program installations require a restart of my laptop, which I usually just put into hibernate instead of shutting it down.

While my shutdown time is quite acceptable, my startup time isn't. I spend several minutes with only my background wallpaper and a cursor visible--no taskbar, nothing. I don't see my HD LED flickering so I assume the delay is caused by high CPU usage.

If I uninstall ZAP with the ZA Clean Removal Tool, my startup time returns to normal. When I reinstall ZAP, I experience the problem again.

The README file said that startup would be pretty slow the first few times after installing ZAP, but it's still pretty slow and I've restarted my laptop quite a few times now.

I admit that I have a lot of services and such running, but my startup time is fine without ZAP. ]]> DonNadie http://forums.zonealarm.com/showthread.php?t=75188 http://forums.zonealarm.com/showthread.php?t=75158&goto=newpost Sat, 28 Aug 2010 15:38:55 GMT I have Zone Alarm Extreme Security and have a problem when trying to update. I let it do the check for update and it brings up that there is an... I have Zone Alarm Extreme Security and have a problem when trying to update. I let it do the check for update and it brings up that there is an update available and asks if I would like to update. I selecty "update now" and it brings up the web page where I have 2 options below. When I select Download free update i just get web page not found in both Cometbird (firefox) and Internet Explorer (I'm running Windows 7 on a Dell Studio 17' Laptop. Anyone got any ideas what the problem is and how to get around it?


1. ZoneAlarm Extreme Security 2010 Download Free Update Now This update delivers:


And

2. NEW ZoneAlarm DataLock
Buy Now for only $14.95 ]]> fosgate http://forums.zonealarm.com/showthread.php?t=75158 http://forums.zonealarm.com/showthread.php?t=75139&goto=newpost Fri, 27 Aug 2010 18:54:02 GMT Zone Alarm Extreme Security 9.3.014.000 True Vector 9.3.014.000 Driver Version 9.1.522.000 anti virus/anti spam 8.0.2.48 Dat file 1025201696 anti... Zone Alarm Extreme Security 9.3.014.000
True Vector 9.3.014.000
Driver Version 9.1.522.000
anti virus/anti spam 8.0.2.48 Dat file 1025201696
anti spam 6.0.0.2383
Browser Security ver 1.5.152.10

System is Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600

A few minutes after I turn the computor on, the ZAES Update notification comes on and stays on for 5-10 minutes. This is happening daily and if the computer is on for a few hours, update runs again for another 5-10 minutes. While update is running, the computer runs VERY slow. Sometimes, I click on the ZAES Update Now button and it runs for a short while and goes off indicating that ZAES is up to date.

I have already re-set ZAES and the problem continues.

Suggestions are appreciated ]]> slate http://forums.zonealarm.com/showthread.php?t=75139 http://forums.zonealarm.com/showthread.php?t=75136&goto=newpost Fri, 27 Aug 2010 10:12:41 GMT I joined the forum because of this problem. I was horrified when I saw this message appear when I opened up my new site. This is going to be a huge... I joined the forum because of this problem. I was horrified when I saw this message appear when I opened up my new site. This is going to be a huge blow to everyone who puts up a new site.

My site will be 3 months old in a few days, so I hope that the message will disappear then. But what about the point re security certificate. Does anyone know what action is needed to remedy this??????

On a more hopeful note, I have been advised (by someone who has overcome this problem in the past) of the following remedy

"Regular little updates. Even something as simple as creating some pages with relevant articles (swiped from article directories) and uploading them to your FTP. Make sure that your hosting / domain registration account has your full details for their reference, i.e. your address, phone number, full name, etc. NB These pages don't need to be linked to the site .... just FTP them to the domain" .

I have started to do this and I'll advise when it works. ]]> davec666 http://forums.zonealarm.com/showthread.php?t=75136 http://forums.zonealarm.com/showthread.php?t=75135&goto=newpost Fri, 27 Aug 2010 07:11:28 GMT If I watch any streaming video with Zone Alarm Pro activated I get streaking audio until the whole video loads. How do I fix this. Right now I have... If I watch any streaming video with Zone Alarm Pro activated I get streaking audio until the whole video loads. How do I fix this. Right now I have to disable ZA everytime I want to watch streaming video.

Should add that this is a new problem since updating to 9.3 on Windows XP. ]]> bkushner http://forums.zonealarm.com/showthread.php?t=75135 http://forums.zonealarm.com/showthread.php?t=75107&goto=newpost Mon, 23 Aug 2010 11:42:31 GMT No way to start a relationship!

I'm a new paying customer, new to Zone Alarm and happy as hell to be running away from Norton.

The single greatest and most profound disappointment thus far with Zone Alarm is SmartDefender. Its complete lack of any useful information in 32 of 32 "triggered" events does little to impress or insure the new to ZA customer. SmartDefense, by name, is the highest profile most damning statement of incompleteness within ZA.

Its gross failure speaks volumes to an old software manager:

1. Never....NEVER....release a new asset that clearly points to a lack of functional usefulness within your own product JUST when it is required.

2. When the user sees that the most rudimentary issues result in "I haven't got a clue?!" statements right when the user needs it most, well the result is a complete lack of confidence in anything else that is going on behind the scenes.

3. Always, provide for "was that helpful" for ALL new asset releases. Otherwise, how will you truly know its time to gather your SMartDefense team into a room, close the door and ask "what the hell is going on?!" Yes, ZA, its that time....

4. Know when your product is failing and be ready to act accordingly. SmartDefense is the kind of name that requires SMART DEFENSE. A lack of ANY information flow is anything OTHER than that.

Strip it out....strip it out NOW! Hand it back to the team that thought it was important and spend extra time explaining that THEY own this one. It may be the only smart defense left on this asset. ]]> Semmerling http://forums.zonealarm.com/showthread.php?t=75107 http://forums.zonealarm.com/showthread.php?t=75105&goto=newpost Mon, 23 Aug 2010 07:38:27 GMT Once I upgraded to Win 7 (Premium Home, 32-bit), I can no longer click on the small ZAP icon in the taskbar and have it do anything. It totally... Once I upgraded to Win 7 (Premium Home, 32-bit), I can no longer click on the small ZAP icon in the taskbar and have it do anything. It totally ignores all clicks, left or right. The regular icon on the desktop properly points to the right path ("C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"), but it also does nothing when I click or double-click it.

I've run commercial registry cleaner/fix-it tools, but these problems remain.

Any suggestions? ]]> ambush http://forums.zonealarm.com/showthread.php?t=75105